13 years of powering contact centers, connecting customers, sourcing talent, improving processes and protecting information.
Product Owner of Rupee IVR, an omnichannel contact Centre platform built for crystal-clear calls and ultra-fast voice performance.
Hi-Deas Expedient Solutions Limited provides high-tech business services and strategic Business Process Outsourcing (BPO) intelligence that helps organizations accelerate their digital transformation journey.
We empower organizations to improve operational efficiency, enhance customer engagement, optimize business processes, and drive sustainable growth through BPO, talent sourcing, data protection and Artificial intelligence (AI) services to organizations in Nigeria and international markets.
Headquartered in Nigeria, we leverage the country’s growing pool of young, talented and digitally capable professionals to build teams around our clients’ business objectives, culture and operational requirements. Our goal is simple: to provide the people, expertise and technology businesses need to operate efficiently, serve their customers better and grow.
Through our BPO and Contact Center services, we provide live call answering, customer service, telesales, telemarketing and other customer engagement operations. We serve businesses in Nigeria and offshore clients in the United Kingdom, United States, Poland and Singapore, while remaining open to organizations across other global markets. Our teams can operate as an extension of an existing operation or as a fully outsourced function, with services available 24 hours a day, 365 days a year.
We also provide talent sourcing and recruitment BPO services, helping growing organizations identify, assess and recruit the talent they need while creating meaningful employment and professional opportunities for young Nigerians.
Beyond people and operations, we bring our IT and technology expertise into data protection. We help organizations understand their technology infrastructure, assess risks and strengthen how they protect information throughout its lifecycle—from product development and deployment to ongoing operations.
At Hi-Deas, we bring together people, technology and operational expertise to help businesses handle their calls, build their teams and protect their data.
Our Clients Stay
The average Hi-Deas client relationship spans years, not months. That’s not an accident — it’s the result of building programs around how each client actually operates, then showing up consistently enough that switching vendors stops making sense.
We’ve supported cable television companies through data protection and risk management, movie distribution firm through rapid growth, and property management companies through portfolio expansions — adapting our programs at every stage without requiring our clients to start over.
Our longest client relationships go back decades. We consider that the most honest measure of whether we’re doing our job.
Why Choose Hi-Deas?
Why Our Customers Love Us
- 98% First Call Resolution
- Average Client Relationship: 9+ YEARS
- Over 13 Years of Combined Leadership Experience
- Flexible, Scalable, and Fully Customizable
Flexible Customer Support Options
- Tele sales outsourcing service
- Call Center Outsourcing Services
- 24/7 Phone Call Answering Services
- Virtual Receptionist Services
- Bilingual Answering Service
- Customer Support BPO
Our clients use Hi-Deas For:
- Inbound Call and Overflow Call Handling
- Order Taking Services | Reservations Outsourcing
- Help Desk Outsourcing
- Chat Answering Service
- Outbound Call Center
- Live Virtual Receptionist
- Questionnaires and Surveys
- Email Support Outsourcing
- Recruitment, Data protection and AI automation
Unique Proposition
Hi-Deas delivers strategic intelligence in BPO by blending people, processes, and platforms to drive operational excellence and sustainable growth.
Our Mission
To transform operations and business processes through contact center IVR services, AI-powered automation and value-driven BPO services, enabling optimized operations and sustainable growth in dynamic markets
Our Vision
To be Africa’s leading provider of contact center IVR, intelligent BPO and digital automation solutions, enabling organizations to redefine customer engagement and operational excellence.
Make The Right Call
to find out how our custom call solutions can help your business grow.